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Customer Service


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Delivery and return

We use the Swedish Post Office as a supplier for your safety. Normal delivery time is 2-4 working days withing Sweden. Some products may during high season or depending on the popularity take longer time. You will receive a shipping confirmation by us when your your order has been shipped. If you have not received an email within 3 working days, please contact our customer service.

We will inform you if goods may run out and reserve any price errors that may occur. In case of any problems please contact our customer service. It can occur to some of the products you order are not in stock, we will then restock the product as soon as possible. Contact us if you wish to cancel your back-order or if you have questions about delivery times, etc.




Sweden 1-2 business days 3 Euro
Europe 4-5 business days 7 Euro
USA/Canada 5-7 business days 7 Euro
World wide 5-12 business days 9 Euro



Privacy

We treat information according to the Swedish Personal Data Act. This means that the data is protected under the conditions relating to the processing of those data. Your personal information that you as a customer at time saved in our customer database will not provide any third party.
Regrets

Our main concern is that you are pleased with our products. Therefore, we always guarantee the right of withdrawal within 14 days. This is in accordance with the enactment withdrawal period. This requires that you send back the item in original condition and that it is not used. Send back the goods equally well-packaged as it came. If you received wrong items according to your order or your package was sent to the wrong address on our behalf - we'll make it up to you and bare the cost of the return.
Om en vara är felexpedierad eller felaktigt utskickad står vi självklart för returporto.
Login Issues

If you experience problems with logging in we will help you. Contact our customer service so we make sure that we can help you as soon as possible.
Payment

With card

We use direct credit card payment The payment is processed by our payment partner PayPal to ensure fast and secure payment. Unlike a regular card payment where the money is immediately withdrawled. Do you have any questions regarding payment options please contact us.

Billing

We use the safe and esteemed payment service Billogram for billing and invoices. It's free for you, and you have 30 days to pay. Read more about Billogram here.

VAT

All our prices includes 25% VAT (moms)
Other questions

For other questions please contact support
Do'h!

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