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RETURNS
On this page, we've compiled common questions and answers related to our return policy for Black Week.
Can I return products I bought during the Black Week sale?
Absolutely, our return policy applies even for Black Week products. To give you the smoothest experience during this time, we've decide to extend our return period. All orders placed between November 14th through December 15th can be returned until January 15th 2025.
If you have any questions or need assistance with the return process, our customer service team is here to help you every step of the way.
Can I exchange a product that is on sale?
While we don't offer direct exchanges, we do provide a straightforward return process. If you wish to replace an item, simply initiate a return for the current product and place a new order for the size you desire. If you have any questions or encounter difficulties during this process, please don't hesitate to contact our Customer Service team through chat or email. They are dedicated to assisting you and ensuring your complete satisfaction with your purchase.
What’s the return policy for the Gift Kits?
if you wish to return a Gift Kit, you can do so in our return portal. If you would like to exchange a part of your Kit for a different size or color, you can reach out to our customer service team here. They can provide you with a personalized discount code so that you can get the new size or color at the same price you originally paid.
I plan to purchase items as Christmas gifts; what's your return policy for gift purchases?
Not to worry, we understand that Christmas gift shopping can be a bit tricky. To make it more convenient for you, we offer extended return periods for orders placed between November 14th and December 15th. This means you have the flexibility to return any items until January 15th 2025 if they happen to fall short of the recipient's expectations.
This should give you peace of mind knowing that there's ample time for returns, ensuring the gifts you choose are just right for your loved ones.
Register your return here
Can I return products I bought during the Black Week sale?
Absolutely, our return policy applies even for Black Week products. To give you the smoothest experience during this time, we've decide to extend our return period. All orders placed between November 14th through December 15th can be returned until January 15th 2025.
If you have any questions or need assistance with the return process, our customer service team is here to help you every step of the way.
Can I exchange a product that is on sale?
While we don't offer direct exchanges, we do provide a straightforward return process. If you wish to replace an item, simply initiate a return for the current product and place a new order for the size you desire. If you have any questions or encounter difficulties during this process, please don't hesitate to contact our Customer Service team through chat or email. They are dedicated to assisting you and ensuring your complete satisfaction with your purchase.
What’s the return policy for the Gift Kits?
if you wish to return a Gift Kit, you can do so in our return portal. If you would like to exchange a part of your Kit for a different size or color, you can reach out to our customer service team here. They can provide you with a personalized discount code so that you can get the new size or color at the same price you originally paid.
I plan to purchase items as Christmas gifts; what's your return policy for gift purchases?
Not to worry, we understand that Christmas gift shopping can be a bit tricky. To make it more convenient for you, we offer extended return periods for orders placed between November 14th and December 15th. This means you have the flexibility to return any items until January 15th 2025 if they happen to fall short of the recipient's expectations.
This should give you peace of mind knowing that there's ample time for returns, ensuring the gifts you choose are just right for your loved ones.
Register your return here
Here you will find the most common questions about the Black Week sale.
Here are the top questions about your Black Week order and delivery.
Here are the top questions about your Black Week order and delivery.
