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How can I find the right size?

I'm looking for a product I can't seem to find on your website

When do you get refill?

To change your product, simply fill in the return form with the product(s) you want to change and then place a new order on our website. Since you are placing a new order you may change to any product and size you like. The item you would like to return/exchange needs to be in its original condition with labels and packing.

As soon as we recieve your return, your refund will be processed. Note that a return cost of €5 will be deducted from the total refunded amound. Allow at least 14 working days for your return to be processed. If you’ve recieved a product with damage please follow our instructions for claims on the 'Reclaims' page.

Lost your return form?
If you don’t have your return form, please contact us and we will send you new forms.

For NON-EU customers, please contact us to get your return label and commercial invoice and for further instructions. You still need to fill out the return form that came with your package and place it together with your returned products as per instructions above.

You have 30 days from the day you recieved your product to return it. The item needs to be in it’s original condition, with tags and emballage. You cannot return your product if it’s used. OBS! Please be aware that €5 will be deducted from the total refunded amount. Allow at least 14 working days for your return to be processed.

If you don’t have your return form, please contact us and we will send you new forms.

For NON-EU customers, please contact us to get your return label, commercial invoice and for further instructions. You still need to fill out the return form that came with your package and place it together with your returned products as per instructions above.

1. Fill in the return form that was inside of your package

Remember your order number. If you don’t have your form, please contact our customer service and we’ll give you a new one.

2. Pack your return

Send your item that you wish to return with the form in a durable package. You can use the packaging that your order came in.

3. Paste the form on the package

And leave it to nearest UPS access point. Don’t forget to hold onto the receipt they gave you. You may also book a pickup of your return by calling your local UPS customer service, or in the app UPS My Choice.

4. Place a new order

Place a new order of the product you want. Since you place a new order you can change to any product and size you like. Same thing when you claim a product and you want a new product.

Can I change size?

Yes, you can always send back the item for size change.

How do I return an item?

You can find more information on our return page. Click on the link that match your matter.

Size changes

Do you get refill of a product that is out of stock?

Yes, actually in most cases!
You can contact us and ask questions regarding refills and sizes that are not in stock.

How long time do I have to send back?

You can always return items for either refund or size exchange.
You have right of withdrawal within 30 days after your receive your item.

Can I return a product for refund?

Yes, ofcourse! You can always return your item for refund 30 days after you receive the item. We only refund items that are in original condition and unused. If you recieve a broken item, please look for more information on our Reclamation page above. When you return products for refund it's your responsibility to make sure the product reaches us. If you want to easily track your return then we recommend that you send it by registered.

Always keep a proof/copy of your recipe of your return shipment.

I do not have a printer - how do I get a return form?

If you don't have access to a printer, please contact us and we will be happy to send you a return form through mail. Find more on the Contact Us tab.

I have not received my money back

If you have sent back an item to us, it will usually take 7-12 days for us to receive it. This is depending on your local carriers delivery times.
After we receive the item the process takes about 2-3 days to complete. You will be notified by mail.

If you have not received your money back within 15 days after you sent the package back, then we ask you kindly to contact us.

My product is in bad condition or broken - what shall I do?

We guarantee that our products are flawless and in original condition when we ship them. Therefore, we can offer you free replacement of a product that does not keep your expectations.
You can find more instructions below on the link.

Reclamation

What is your return address?

Stronger AB C/O Almroths
Koppargatan 7 Gate 4/5
602 23 Norrköping
Sweden

If you want to return a product, then we recommend that you download and print our standard forms above.

How long is the delivery time?

We deliver to all corners of the world. Deliveries are made in cooperation with the swedish postal services and their partners in other countries around the world. You will receive a confirmation e-mail from us when your order is shipped.

Are you shipping world wide?

Yes!

What are the shipping costs?

We always have free shipping within Sweden.

How do I track my package?

You will receive a shipping confirmation by email from us when your order is shipped from our warehouse. Unfortunately we do NOT provide tracking at the moment, but don't worry we have 99,4% accuracy on all our international deliveries.

If you do not receive a shipping confirmation email within 4 working days, please contact customer service.

We reserve the right to cancel a sale in the event stock is sold out or our suppliers are unable to supply an order, and for any price errors that may occur. Sometimes items you ordered are not in stock but can be back ordered. An email will be sent to you within 1-3 days informing you of any of these issues. Contact us if you wish to cancel the remainder of your order or if you have any questions regarding delivery times, etc.

I have received a shipping confirmation but no package

If you haven't received your package within these dates. Have patience, delivery times may vary due to local post standard. If you still have not received you package within 3-5 days after the standard delivery days. Please contact us.

I have not received any order confirmation

Always make sure that your e-mail address is correct. This is the most common reason why you haven't received the order confirmation.
It could also be that your e-mail provider has a SPAM-filter that blocks certain emails.

If you typed the wrong e-mailadress, please contact us with and we will help you to adjust it.

Contact us and correct email

Can I cancel my order?

Yes - if you let us know fast!

If we are informed within 2 hours after the order occasion, we usually have the possibility to cancel your order.
After 2 hours we do not have the possibility to reserve us to implement changes to your order. The reason is that your order is being treated directly as they are added and then picked for shipment.

Where is my package?

If you haven’t received your order/delivery within 3-5 days after our International order standards, then it could be delayed because of high delivery pressure or due to the goods you ordered had time to run out of stock.

If you haven't received any order confirmation, feel free to contact us for more help.

Purchase terms

Personal information

Right of withdrawal