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FAQ

Here you will find answers to the most frequently asked questions from our customers. If you cannot find answers to your question here, please contact us using the contact form at the bottom, we'll answer your question as soon as possible. Usually we will respond within 48h (weekdays).

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FAQ

Here you will find answers to the most frequently asked questions from our customers. If you cannot find answers to your question here, please contact us using the contact form at the bottom, we'll answer your question as soon as possible. Usually we will respond within 48h (weekdays).
  • Payment
    Payment options
  • Products and sizes
    Frequently Asked Questions
  • Returns
    Size changes
    Refunds
    Reclamation
    How to return
    Frequently Asked Questions
  • Delivery & Orders
    Frequently Asked Questions
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    Collaborate with us
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    Contact Us
Returns
Size changes

To change your product, simply fill in the return form with the product(s) you want to change and then place a new order on our website. Since you are placing a new order you may change to any product and size you like. The item you would like to return/exchange needs to be in its original condition with labels and packing.

As soon as we recieve your return, your refund will be processed. Note that a return cost of €5 will be deducted from the total refunded amound. Allow at least 14 working days for your return to be processed. If you’ve recieved a product with damage please follow our instructions for claims on the 'Reclaims' page.

Lost your return form?
If you don’t have your return form, please contact us and we will send you new forms.

For NON-EU customers, please contact us to get your return label and commercial invoice and for further instructions. You still need to fill out the return form that came with your package and place it together with your returned products as per instructions above.

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