Important information about returns and claims
You have the right to return products for a refund within 30 days from the delivery date.
Please note that products from different orders can´t be returned in the same package. These need to be registered and sent separately to be approved.
To have your return approved, you need to register it in our portal and use our return labels. Packages sent back in a different way will not be accepted.
To be considered an approved return, the products must be intact, clean, and unused, with the original labels still attached.
To register your return, please fill in your order number (only numbers and it always starts with 100 followed by 7 digits) and ensure that your email address matches the one used when placing the order.
For any complaints, please use the portal below
