You have the right to return products for a refund within 30 days from the delivery date.

• Please note that products from different orders can´t be returned in the same package. These need to be registered and sent separately to be approved.

• To have your return approved, you need to register it in our portal and use our return labels. Packages sent back in a different way will not be accepted.

• To be considered an approved return, the products must be intact, clean, and unused, with the original labels still attached.

• To register your return, please fill in your order number (only numbers and it always starts with 100 followed by 7 digits) and ensure that your email address matches the one used when placing the order.

• For any complaints, please use the portal below